In the event that you need to reschedule or cancel a service, we require at least a 72 hours’ notice prior to your scheduled date. All services $249.00 and below will incur a $25.00 cancellation fee. All Services $250.00 and above will incur a 10% fee calculated off the total scheduled services. We hope you understand this policy is in the best interest of our technicians who depend on a full day of work.

Due to the uncertainty of Central Oregon weather, we do play most rain days by ear. If the weather is predicting an 80-100 % chance of rain, our office will call you the day before to discuss rescheduling options. When the weather is showing less than 80% or scattered, we sometimes wait until the morning of to see what happens. If it is actively raining, we will call you to reschedule exterior cleaning services.

We do try to complete as much interior cleaning as possible. WE often have homeowners concerned with a deadline of selling their home but needing windows cleaned before pictures and showings. Our standard answer is that a clean window that is rained on looks better than a dirty one that is rained on.

MIRAGE CLEANING LLC has a 50% deposit requirement for jobs $3,000.00 or more. This is a good faith deposit due 72 hours prior to service date.

Please find a list of MIRAGE CLEANING job requirements here. $150.00 for window cleaning, gutter cleaning, and smaller miscellaneous jobs.

Quotes given are valid for 30 days. Prices are subject to change if the service(s) are in a different condition than what was seen during the estimate.

In general, we try to keep pricing as quoted. However, there are some circumstances that change the price based on new variables. Examples are but not limited to: gutter cleaning (how full they are, clogged downspouts), or new windows (different style, glue, tape, mortar) or the building has been recently painted.  Additionally, some pricing is adjusted on an as needed basis to reflect our current rates.

Payments are due upon completion of services. MIRAGE CLEANING LLC e-mails and text a link that allows you to enter your banking or credit card information. Our team members can also accept cash, check, or credit card at the time of service.  An outstanding balance over ten days is subject to a $30 late fee. MIRAGE CLEANING LLC will add any cost incurred for certified mail to your outstanding invoice. Any balances unresolved after 90 days will be sent to a collection agency that does report to all three credit bureaus.

MIRAGE CLEANING LLC requires notification within 72 hours of service to address presumed damages. This includes discontent with cleaning, or any instance that would require a return visit or liability. Timeliness is crucial as many service providers like pest control and lawn care visit homes and often work in the same areas.

If we are not allowed to visit and evaluate the situation, there will be no reduction in cost or other means used to satisfy the customer. It is understood that customers have agreed upon an amount and it is unacceptable to “name the price” they are willing to pay unless mutually agreed upon with written documentation.

The MIRAGE policy is to return and fix any human error resulting from our cleaning. We use these instances as teachable moments to prevent the same occurrence in the future. Allowing a visit helps us continually improve and hopefully leaves you with the cleaning you expect. MIRAGE honors our workmanship guarantee and will do anything within our power to deliver on expectations.

Our rain warranty is reserved for recurring customers only. We also offer this to first time customers so they may experience one of the added benefits of our program.

The warranty covers exposed glass only. No screens will be removed and no areas covered by porches or overhangs will be cleaned. This does not cover pool sweeps, pest services, or anything else other than rain that may spot windows.

In addition, this warranty is only good for 30 days from the day of service. MIRAGE must have received payment for the original service before a rain warranty can be scheduled or performed.

Window glass manufactured quickly often has defects. It is common to find fingerprints and scratches between the glass. It is common not to notice these when a window is dirty. After cleaning, if you recognize these issues, contact your builder to determine if you have a warranty.

Acceptable partials for window cleaning would be something easily defined, like downstairs only or back windows facing the pool. We refrain from selecting random windows in various house rooms. All partial cleanings must also meet the company minimum.

MIRAGE CLEANING LLC is not responsible for these pre-existing conditions:

• The adhesive on alarm sensors wears down over time. Our technicians are as careful as possible but lifting a window may make them loose or fall off. MIRAGE CLEANING LLC is not responsible for alarm sensor replacement, including alarm company visits to make the system work properly again.

• Our routine cleaning does not include calcium removal and requires a separate window restoration quote. Calcium deposits appear when pool sweeps or sprinklers wet windows. This buildup often looks like irregular white shaped-spots and requires additional products and razors to remove. Lastly, calcium may not be visible on a dirty window, so it can be hard to notice until after cleaning.

• MIRAGE CLEANING LLC is not responsible for window screens damaged or broken during removal due to being severely weathered or brittle with age. In addition, screens that fit too tight and become bent or damaged to remove or replace are not our liability. We safely remove hundreds of screens per day. You do have the option of removing and replacing them yourself if you prefer.

• We are not responsible for blinds, shutters, magnets, or hardware that break, become loose, fall, or malfunction. To clean interior windows, they need to open. If you have aging blinds or shutters, we recommend you open them as we will not be responsible for repair or replacement. Blinds and shutters contain components that, over time, wither with sun damage or usage. We are often the first to manage them for prolonged periods, and MIRAGE CLEANING LLC is not responsible for repair or replacement for trying to operate them to clean the window.

• MIRAGE CLEANING LLC is not responsible for unsecured windows. We must be able to open the window, clean the glass, and complete the cleaning with the frame and glass being secure in place. If there is a problem, we suggest you contact the original manufacturer or installer, as they typically have a warranty.

•  Window frames, hardware, latches, springs, or any other internal parts that risk a malfunction by opening and closing the window are not the responsibility of MIRAGE CLEANING LLC. Over time, these parts will wear out, become loose, or be stuck with settling, and anyone who opens the window is subject to them breaking.

• We will not razor any tempered glass unless the homeowner signs a tempered glass waiver. Tempered glass is known to scratch, and MIRAGE CLEANING LLC will not be responsible for replacement.

• Construction cleaning crews, installers, or inexperienced window cleaners may scratch your glass. MIRAGE CLEANING LLC is not responsible for these pre-existing conditions. Our technicians will alert you of this on-site when discovered. We carry and use proper equipment, and routine cleaning will not scratch glass. MIRAGE CLEANING LLC techs cannot razor a window without a liability waiver signed. Razors would not harm window glass unless the glass resulted from poor manufacturing. Sometimes manufacturers rush production and bake small fines into the surface. If a razor slides over these fines, it can scratch your glass. The IWCA recommends the use of razors for construction cleaning. The problem and need for a waiver are that we have no control over the glass preparation.

• Interior track cleaning is a separate service and requires lifting the window to clean the track where the window sits. The tiny crevices in the corners of tracks are sometimes impossible to clean perfectly; sometimes, what is visible is a hairline crack in paint or caulking.

• The customer should disconnect security screens connected to alarms. These are often delicate and sensitive and can require a visit by alarm companies to have them working correctly once disconnected.

• When we quote skylight cleaning, we are quoting exterior only. If you want to add an interior cleaning, you must request it when we quote. Please note that we do not use soap and squeegee inside skylights; we only cobweb the area.

• Fogged windows and broken seals come with age, not by cleaning a window. The water or pressure used by our cleaners is no more than heavy rain. Windows will not leak unless they have broken seals, cracks, or if the frames have separated. Fogged or defective windows are not always noticeable until a window is clean. MIRAGE CLEANING LLC is not responsible for fogged windows, and we recommend checking on your warranty for replacement.

• The customer should remove valuables and family heirlooms from the vicinity of the window.

• We request that homeowners make each window path accessible before our arrival. If there is no clear path to access a window or heavy furniture in the way, our team will remove this window from the scope of work and subtract it from the invoice.

• When we clean the exterior windows, this may make the interior dirt more noticeable. You can tell if you need an interior window cleaning by creating an x with your finger on the glass to determine whether there is a haze on the glass.

• Sticker removal is an additional charge unless specified in the estimate.

• The homeowner must inform us of any tinted windows. It is sometimes tough to see if tinting exists. MIRAGE CLEANING LLC will not be responsible for tint replacement.

• Commercial window cleanings require windows to be accessible and free of clutter. We do not remove signs or anything electrical.

• MIRAGE CLEANING LLC is not responsible for loose or damaged gutters.

• We do not repair gutters; we only clean the valleys, Roof and flush the downspouts.

• During the flushing portion of gutter cleaning, our technicians may discover a clogged downspout. If so, they will discuss with you the additional cost to clear them before proceeding. If it is a minor clog, they include this with the service. In most cases, an estimator cannot see this or know the severity. Unfortunately, clogs are mostly discovered during the flushing stage. MIRAGE CLEANING LLC does not unclog French drains. We recommend a plumber for this service.

• Gutter face cleaning is a separate service. We do not guarantee 100% for stain removal. The time the stain has dwelled, the gutter material, and whether the face of the gutters has painted surfaces are all factors that determine how effective our process will be. We do offer complimentary demos so that you can predict the general expectation